Privacy Policy

Personal Information

When you engage with linkservon's financial services platform, we collect various types of personal information to provide you with our business development services. This includes your name, email address, phone number, business information, and professional details that help us understand your financial development needs.

We also collect information about your business operations, financial goals, and learning preferences to customize our educational programs and services specifically for your Australian market context.

Technical Information

Our platform automatically collects technical data including your IP address, browser type, device information, and how you interact with our website. This information helps us improve our platform's performance and understand user behavior patterns.

• Browser specifications and operating system details
• Page views, session duration, and navigation patterns
• Referral sources and search terms used to find our platform
• Device identifiers and mobile app usage statistics

Financial Learning Data

As part of our educational services, we collect information about your learning progress, course completions, quiz results, and engagement with our financial development materials. This data helps us personalize your learning experience and recommend relevant content.

Service Delivery

Your personal information enables us to deliver comprehensive financial education services tailored to your business development needs. We use this data to create personalized learning paths, provide relevant course recommendations, and track your progress through our educational programs.

Communication and Support

We use your contact information to communicate important updates about your account, send educational newsletters, and provide customer support when needed. This includes sending course completion certificates, program updates, and responding to your inquiries about our services.

Platform Improvement

Technical data and usage patterns help us enhance our platform's functionality, identify areas for improvement, and develop new features that better serve our users' financial education needs. We analyze this information to optimize loading times, improve navigation, and create more engaging learning experiences.

Service Providers

We work with trusted service providers who help us operate our platform and deliver our educational services. These partners include hosting providers, email service providers, and payment processors. All third-party service providers are carefully selected and bound by strict confidentiality agreements.

Legal Requirements

We may disclose your information when required by law, to protect our rights, or to comply with legal processes. This includes responding to court orders, government requests, or law enforcement inquiries. We will notify you of such disclosures when legally permitted to do so.

Access and Correction

You have the right to access, review, and correct your personal information stored on our platform. You can update most of your information directly through your account settings, or contact us for assistance with more complex changes.

If you believe any information we hold about you is inaccurate or incomplete, please contact us immediately so we can investigate and make necessary corrections.

Data Deletion

You can request deletion of your personal information at any time by contacting our support team. We will process deletion requests within 30 days, though some information may be retained for legal or legitimate business purposes as required by Australian privacy legislation.

• Complete account deletion removes all personal data
• Learning progress and certificates may be retained for verification
• Transaction records kept for tax and legal compliance
• Anonymous usage data may be retained for analytics

Communication Preferences

You can control how we communicate with you by updating your preferences in your account settings. This includes opting out of promotional emails while still receiving important account notifications and course updates.

Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, or misuse. Our security protocols include encryption, secure servers, regular security audits, and strict access controls for our team members.

All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols. We regularly update our security measures to address emerging threats and maintain the highest level of protection for your information.

Data Breach Response

In the unlikely event of a data breach, we have established procedures to respond quickly and effectively. We will notify affected users and relevant authorities within 72 hours of discovering any security incident that may compromise personal information.

Retention Periods

We retain your personal information only as long as necessary to provide our services and comply with legal requirements. Account information is typically retained for the duration of your active membership plus seven years for tax and legal purposes.

Learning progress data and course completion records are retained indefinitely to provide ongoing access to your educational achievements and certificates. You can request deletion of this information at any time.

International Data Transfers

While our primary operations are based in Australia, some of our service providers may process your information in other countries. We ensure that any international data transfers comply with Australian privacy laws and include appropriate safeguards to protect your information.

Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze how our platform is used. You can control cookie settings through your browser, though disabling certain cookies may limit some platform functionality.

• Essential cookies for platform operation and security
• Performance cookies to analyze and improve user experience
• Functional cookies to remember your preferences and settings
• Analytics cookies to understand user behavior and platform usage

Managing Cookies

You can manage cookie preferences through your browser settings or our cookie management tool. Blocking certain cookies may affect your ability to use some features of our platform, but will not prevent access to core educational content.

Age Restrictions

Our financial education platform is designed for adult learners and business professionals. We do not knowingly collect personal information from individuals under 18 years of age. If we discover that we have inadvertently collected information from a minor, we will delete it immediately.

Parents or guardians who believe their child has provided personal information to our platform should contact us immediately so we can remove the information and terminate any associated accounts.

Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated through email notifications and prominent notices on our website at least 30 days before taking effect.

We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our platform after policy updates indicates your acceptance of the revised terms.

Notification Methods

Policy updates will be communicated through multiple channels including email notifications to your registered address, in-app notifications when you log in, and updates to this page with clear indication of what has changed.